Information

Privacy policy

Version in force when the website went live.

1. Who is responsible for your data

CARD IPTV, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Contact for any question about your data: [email protected].

2. The data we process

Identity and contact details: last name, first name, email address, phone (optional).
Order: services purchased, device used, the device's MAC address and key when they are needed, your subscription username, order history.
Payment: transaction status and reference sent by the payment provider. We never receive your card numbers.
Exchanges with support: your messages by email or WhatsApp.
Technical data: IP address and connection information in the logs of the server and of the protection against attacks; traffic statistics without cookies and without identification.
Newsletter: your email address, only if you tick the box when ordering.

3. Why, and on what basis

Purpose	Legal basis
Processing your order, sending your login details, activating your licenses, providing support	performance of the contract
Letting you know before your subscription ends so you can renew it	performance of the contract and legitimate interest
Keeping the accounts and meeting legal obligations	legal obligation
Preventing fraud and securing the website	legitimate interest
Measuring website traffic, without cookies	legitimate interest
Sending the newsletter	your consent, which you can withdraw at any time

4. How long

Data	Duration
Customer account and orders	during the relationship, then 3 years after the last order
Accounting records (invoices, payments)	legal retention period (up to 10 years)
Messages to support	3 years after the last exchange
Technical logs	12 months at most
Newsletter	until you unsubscribe

5. Who has access

Our team, and service providers acting on our behalf, each for its own role:

We do not sell your data.

Role	Provider	Country
Card payment	PayGate.to and its payment partners (depending on the method chosen); ePayVista
Messaging, if you write to us on WhatsApp	WhatsApp (Meta)
Sending emails and the newsletter	tools hosted on our own server	Germany
App licenses for Smart TVs	the publisher of HOT Player or IBO Player (your TV's MAC address and key)

6. Transfers outside the European Union

CARD IPTV is established in the United Kingdom. Some providers are established outside the European Union, in particular in the United States.

7. Your rights

You can request access to your data, its rectification, its erasure, restriction of processing and its portability, and you can object to processing based on legitimate interest; you can withdraw your consent to the newsletter at any time (link in every newsletter). In France, you can also set instructions about what happens to your data after your death. Write to [email protected]. You can lodge a complaint with the supervisory authority: in France, the CNIL (www.cnil.fr); in the United Kingdom, the ICO (ico.org.uk).

8. Cookies

See our cookie policy.

9. Security

Encrypted connection (HTTPS), restricted access, backups. Card payments are processed directly by the payment providers.

10. Changes

This policy may change; the version date appears at the top of the page.