Terms and Conditions of Sale

Article 1 — Who we are

The cardiptv.com website is published by CARD IPTV, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Contact: [email protected] · WhatsApp, every day from 9 am to midnight (Paris time).

Article 2 — Scope

These terms apply to every order placed on cardiptv.com. The customer accepts them by ticking the box provided before payment. The applicable version is the one in force on the day of the order; it is attached to or linked in the confirmation email. Reseller packs are reserved for businesses (article 11).

Article 3 — The services offered

3.1 IPTV subscriptions. Access, over the internet, to a television and video-on-demand service, in three ranges (Standard, Advanced, VIP) that differ in picture quality, latency, channel-switching speed and the number of channels in 4K. Durations: 1, 3, 6, 12, 24 or 36 months. Number of screens usable at the same time: 1, 2 or 3, depending on the plan. The available content changes over time: CARD IPTV does not guarantee the presence of any particular channel or programme. The service includes no adult content.

3.2 24-hour trials. Access lasting 24 hours, on 1 screen, starting when the login details are sent.

3.3 App licenses for Smart TVs. CARD IPTV can supply and activate, on the TV designated by the customer, a license for the HOT Player or IBO Player app, for 1 year or “for life”. These apps are published by third parties, whose terms apply. “For life” means for the designated TV and for as long as the publisher maintains its app.

3.4 Requirements. The customer has a compatible device, an IPTV app and an internet connection of at least 2 Mbps (SD), 5 Mbps (HD), 10 Mbps (Full HD) or 20 Mbps (4K). The device, the connection and third-party apps remain the customer's responsibility, except for a license purchased under article 3.3.

Article 4 — Prices

4.1 Prices are shown including all taxes, in euros or, at the customer's choice, in US dollars, pounds sterling, Canadian dollars or Swiss francs (euro prices converted at the day's exchange rate, rounded); the order is recorded in the currency displayed. Each order is paid once only: there is no automatic renewal. The applicable price is the one displayed at the time of the order. Any announced discount refers to the lowest price charged in the 30 days before it.

4.2 Trial price deducted. If the customer orders a subscription within 48 hours of receiving their trial login details, the price of that trial is deducted from the subscription with the code sent with the trial, once per trial.

Article 5 — Ordering

The customer chooses the service, the duration and the number of screens, then provides: for a new subscription or a trial, their device, the MAC address of their box if they use a MAG or Stalker box, and the MAC address and device key of their device if they buy an app license; for a renewal, their current Xtream username (one per screen), the device staying the same (any change of device is requested from support). The customer is responsible for the accuracy of this information and of their email address. They check their order, accept these terms, request immediate performance of the service (article 8) and pay. An email confirms the order. CARD IPTV may refuse or cancel an order for a legitimate reason (failed or disputed payment, abnormal order, previous dispute); any amount already paid is then refunded.

Article 6 — Payment

Payment is made by bank card, through payment providers to whose secure page the customer is redirected, or in cryptocurrency. These providers' terms apply to the payment transaction. CARD IPTV never has access to card numbers. The order is processed as soon as the provider confirms the payment; an unpaid order is cancelled.

Article 7 — Performance (delivery)

Login details are sent by email, usually in under an hour after payment is confirmed, at the latest within 3 hours at weekends. For a MAG or Stalker box, the email contains the portal address to enter. App licenses are activated within 1 hour at most after payment is confirmed. The subscription period runs from when the login details are sent. Renewal: if the customer provides their current username, the subscription is extended on the same account. If it has not yet expired, the duration purchased is added to its end date; if it has already expired, it runs from the date of payment. If the customer hears nothing about their order within these times, they check their spam folder and then contact support.

Article 8 — Right of withdrawal (consumer customers)

8.1 Principle. The consumer has 14 days from the conclusion of the contract to withdraw, without giving any reason.

8.2 Immediate performance. By ticking the box provided before payment, the consumer expressly requests that the service begin before the end of this period. As a result:

• for a 24-hour trial or an app license, the service is fully performed as soon as the login details are sent or the license is activated: the consumer acknowledges that they then lose their right of withdrawal;
• for a subscription, if they withdraw during the period, they pay an amount proportional to the service provided until they communicate their decision.

8.3 How to withdraw. The consumer sends the form in the appendix, or any unambiguous statement, to [email protected] before the end of the period.

8.4 Refund. CARD IPTV refunds the amounts due within 14 days of receiving the decision, using the payment method used for the order.

Article 9 — Commercial guarantee “24-hour money-back”

In addition to the right of withdrawal, if the subscription does not suit the customer, CARD IPTV refunds it in full on simple request sent by email or WhatsApp within 24 hours of the login details being sent. After this period, the guarantee no longer applies; the rights under article 8 remain. The guarantee does not cover 24-hour trials, app licenses once activated, reseller packs, or a code banned under article 10 (rules of use).

Article 10 — Rules of use

The subscription is intended for private use. The customer agrees to follow these rules:

• One device per screen. A code can be used on as many devices at the same time as screens purchased. A code used on more devices at once is banned immediately and permanently, with no refund possible. To switch devices, the customer force-stops the app on the first device and waits at least 5 minutes before launching it on the second.
• No restreaming, no sharing. Any attempt to restream or share the stream of a subscription results in the permanent ban of all codes belonging to the person concerned, with no refund. Reselling or sharing login details is prohibited, except for reseller packs.
• No internet provider boxes. Using the service on a TV box supplied by an internet provider (Freebox, Bbox, Orange or SFR decoders, Sky, Virgin Media or BT boxes…), including Android-based ones, is strictly prohibited. A customer who does so anyway does so entirely at their own risk.
• Blocking by the internet provider. If the customer's internet provider blocks the service, this blocking is the customer's responsibility. To fix it, the customer changes the DNS servers of their router to unfiltered DNS servers, or uses a reliable VPN.

Article 11 — Reseller packs (business customers)

Packs of 10, 30 or 50 twelve-month subscriptions, 1 screen, are reserved for businesses. The reseller chooses to receive either login details for the panel of the range purchased, credited with the pack's number of subscriptions, or codes sent on request for each new customer. The reseller is solely responsible for its relationship with its own customers. The right of withdrawal does not apply to contracts between businesses, and packs are not covered by the guarantee in article 9: credits and codes delivered are non-refundable.

Article 12 — Availability and liability

CARD IPTV uses reasonable means to ensure access to the service. Interruptions may occur (maintenance, technical incident, the customer's network or device, third-party app). CARD IPTV is not responsible for the operation of devices, internet connections or third-party apps. Except in the case of gross negligence or mandatory legal provisions, its liability is limited to the amount paid for the order concerned.

Article 13 — Customer service and complaints

Support: [email protected] (reply within 24 hours) and WhatsApp, every day from 9 am to midnight (Paris time). For a complaint, please quote the order number.

Article 14 — Personal data

See the privacy policy.

Article 15 — Applicable law and disputes

In any event, the consumer retains the protection of the mandatory provisions of the law of their country of residence.

Article 16 — Changes

CARD IPTV may change these terms; the version applicable to an order remains the one accepted when that order was placed.

Appendix — Withdrawal form

(complete and return only if you wish to withdraw)

For the attention of CARD IPTV, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom —

[email protected]:

I hereby give notice that I withdraw from the contract for the provision of the services below:

Ordered on: … · Order number: …

Consumer's name: …

Email address used for the order: …

Date: …

Signature (only if this notice is sent on paper): …