FAQ

Television over the internet: channels and videos come through your internet connection, with no aerial, no cable and no satellite dish.

You choose a range and a duration, you pay, and you receive by email the login details to enter in an IPTV app on your device. An internet connection is all you need: fibre, ADSL or 4G/5G.

By email, usually in under an hour after your payment is confirmed; at the latest within 3 hours at weekends. Remember to check your spam folder.

Picture quality, zapping speed, latency (the delay behind live) and the number of channels. In English: 26,130 movies and 13,457 series from Standard, and up to 13,019 English-language channels (115 in 4K) with VIP. Compare the ranges

No, no adult channels or videos at all.

As many as your plan: 1, 2 or 3 devices watching at the same time. To watch on 2 or 3 devices at the same time, choose 2 or 3 screens.

Force-stop the app on the first device, wait at least 5 minutes, then launch it on the second. Never both at the same time.

Android (phone, tablet, TV box, Android TV, Fire TV running Fire OS), Samsung, LG and Vidaa Smart TVs, Roku, iPhone, iPad and Apple TV, Windows and Mac, MAG and compatible boxes. TV boxes supplied by internet providers (Sky, Virgin Media, BT…) are prohibited. Recent Fire TV Sticks running Vega OS (from the Fire TV Stick 4K Select onwards) don't accept the app: if you're buying a device, we recommend a Google TV box. A guide for each device

2 Mbps for SD, 5 Mbps for HD, 10 Mbps for Full HD, 20 Mbps for 4K.

Yes, anywhere you have an internet connection.

It is banned immediately and permanently, with no refund possible. A code can be used on as many devices at the same time as screens purchased.

No. Any attempt to restream or share the stream of your subscription results in the permanent ban of all the codes that belong to you, with no refund.

No. TV boxes supplied by internet providers (Freebox, Bbox, Orange or SFR decoders, Sky, Virgin Media or BT boxes…), even Android-based ones, are strictly prohibited with our subscriptions. If you use one anyway, it is entirely at your own risk. For your TV, we recommend a Google TV box.

Blocking by your internet provider is your responsibility. To fix it for free, set AdGuard's unfiltered DNS servers on your router: 94.140.14.140 and 94.140.14.141. If your router doesn't let you change DNS servers, set them on the device itself (on Android 9 or later, in the network settings, “Private DNS” option: unfiltered.adguard-dns.com). Otherwise, use a reliable VPN. All our rules of use

By bank card or cryptocurrency. For card payments, you are redirected to our payment partner's secure page; your bank may ask you to verify the payment.

No. You pay once, for the duration you choose. Before it ends, we email you so you can renew if you wish.

No. When you order, choose “Renewal” and enter your current Xtream username (the “Username” in the email with your login details; with several screens, one username per screen, separated by a comma): you keep the same login details. Renew my subscription

If your subscription is still active, the duration you buy is added to its end date: you don't lose a single day. If it has already expired, the new period starts on the day of payment.

Yes: a 24-hour trial costs CA$3 in Standard, CA$4.50 in Advanced, CA$8 in VIP, and its price is deducted from your subscription if you subscribe within 48 hours. Try it

For a subscription, yes: if the service doesn't suit you, message us within 24 hours of receiving your login details and we will refund you in full. This guarantee does not cover 24-hour trials, app licenses once activated, reseller packs, or a code banned for breaking our rules of use.

Message us on WhatsApp or at [email protected] with your order number and your device: support answers 7 days a week. Contact us